EDWARD JAMIN LIMITED

Last Updated: September 2, 2026

Thank you for shopping with EDWARD JAMIN LIMITED.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During holidays, promotional events, or periods of high order volume, processing may take additional time.

Once your order has been shipped, we may send a shipping confirmation email with available tracking information.

2. Shipping Methods and Delivery Times

We offer shipping options displayed during checkout based on the destination and availability.

Estimated delivery times are generally:

  • Standard Shipping: approximately 7–20 business days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, shipping carrier, customs processing, weather, transportation conditions, holidays, and other circumstances beyond our reasonable control.

Remote areas and certain international destinations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination
  • Package size and weight
  • Shipping method
  • Number of items ordered
  • Other applicable shipping conditions

Any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

4. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after the package has been accepted and scanned by the shipping carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the local delivery carrier.

If the package remains missing, please contact us and we will make reasonable efforts to assist you.

5. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

6. Shipping Delays

Shipping delays may occur due to circumstances outside our reasonable control, including:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Incorrect or incomplete address information
  • Unexpected logistical issues
  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us with your order number so that we can review the shipping status.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

We recommend taking clear photographs of:

  • The shipping package
  • The shipping label
  • The damaged product
  • Any visible damage to the packaging

We may request photographs or other information to evaluate the situation and determine an appropriate solution.

8. International Shipping

International orders may be subject to customs inspection, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Such charges are generally determined by local authorities and may be the responsibility of the customer.

Customs procedures may also affect delivery times.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

9. Delivery Address

We ship orders to the address provided by the customer at checkout.

Please carefully review your shipping address before submitting your order.

We are not responsible for delays or failed delivery caused by inaccurate or incomplete information supplied by the customer, subject to applicable consumer protection laws.

10. Contact Us

If you have questions regarding shipping or the delivery of your order, please contact us:

EDWARD JAMIN LIMITED
Email: kefu@neatifyhome.com
Address:
RM 5B 12/F TUNG LEE IND BLDG
9 LAI YIP ST KWUN TONG
HONG KONG