Last Updated: September 2, 2026
EDWARD JAMIN LIMITED (“we”, “us”, “our”, or the “Company”) operates this online store. We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and how we protect it when you visit our website, place an order, make a payment, or contact us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect information that you voluntarily provide, including:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number, if provided
- Order details and purchase history
- Information you provide when contacting customer service
- Other information you voluntarily submit through our website
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Referring website
- Certain website usage and interaction information
This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process or facilitate payments
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Respond to customer service requests
- Process returns, refunds, and exchanges
- Prevent fraud and unauthorized transactions
- Maintain and improve our website and services
- Communicate with you regarding your orders
- Comply with applicable legal, accounting, and regulatory requirements
- Send promotional communications where permitted by applicable law
We use personal information only for legitimate business purposes and other purposes described in this Privacy Policy.
3. Payment Information
We may offer third-party payment services, including PayPal, during checkout.
When you select a third-party payment method, your payment information may be collected and processed directly by the applicable payment provider.
We may receive transaction-related information necessary to process and fulfill your order, such as payment status, transaction identification, and confirmation of payment.
We do not intentionally store your complete payment card number, card security code, or PayPal account password on our own systems.
Your use of a third-party payment service is also subject to that provider’s own terms and privacy policy.
4. How We Share Information
We may share personal information with third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- E-commerce and technology service providers
- Customer service providers
- Fraud prevention and security service providers
- Professional advisers
- Government authorities or law enforcement agencies when required by law
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Third-party service providers may process personal information on our behalf in order to provide services to us.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functions and improve your browsing experience.
Cookies may be used to:
- Keep items in your shopping cart
- Support checkout functionality
- Remember certain preferences
- Maintain website security
- Understand website traffic and usage
- Improve website performance
- Support advertising or marketing activities, where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect some functions of our website.
6. Order Information
When you place an order, we may retain information related to the transaction, including:
- Customer name
- Contact information
- Shipping and billing information
- Products purchased
- Order amount
- Payment status
- Shipping information
- Customer service communications relating to the order
We use this information to fulfill orders, provide customer service, process returns and refunds, maintain transaction records, and comply with applicable legal obligations.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
We may retain certain information for longer periods when necessary to:
- Complete transactions
- Resolve disputes
- Prevent fraud
- Maintain business records
- Meet tax or accounting requirements
- Comply with applicable laws and regulations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of Internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
9. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment providers, shipping services, analytics services, advertising services, and social media platforms.
Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the relevant third-party privacy policies before providing personal information to those services.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about our processing of personal information
To exercise applicable rights, please contact us using the information provided below.
We may need to verify your identity before completing certain privacy requests.
11. Children’s Privacy
Our website is intended for general consumers and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. International Data Processing
As an online business, we may use service providers located in different countries or regions.
As a result, your personal information may be processed or stored outside the country or region where you are located.
Where required by applicable law, we will take reasonable measures to protect personal information during such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact us:
EDWARD JAMIN LIMITED
Email: kefu@neatifyhome.com
Address:
RM 5B 12/F TUNG LEE IND BLDG
9 LAI YIP ST KWUN TONG
HONG KONG