EDWARD JAMIN LIMITED

Return & Refund Policy

Last Updated: September 2, 2026

At EDWARD JAMIN LIMITED, we want our customers to have a positive shopping experience.

This Return & Refund Policy explains the conditions under which products purchased from our online store may be returned and how refunds are handled.

1. Return Period

Customers may request a return within 30 days after the date the order was delivered, subject to the conditions described below.

To request a return, please contact us at kefu@neatifyhome.com and provide your order number and the reason for the return.

Please contact us before sending any product back. Do not send a return to an address unless we have provided return instructions.

2. Return Conditions

To be eligible for a return, the product should generally:

  • Be unused
  • Be in its original condition
  • Be free from damage caused by the customer
  • Include original packaging where reasonably possible
  • Include the relevant order number or other proof of purchase

Products that have been used, altered, damaged, or improperly handled by the customer may not qualify for a return where permitted by applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs or videos of the product
  • Photographs of the shipping packaging if relevant

We will review the information and determine an appropriate solution.

Depending on the circumstances, the available solution may include:

  • Replacement of the product
  • Full refund
  • Partial refund
  • Other reasonable remedy

4. Returns Due to Change of Mind

If you change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning the product.

Original shipping charges, if any, may not be refundable unless required by applicable law.

5. Items That May Not Qualify for Return

A return may not be accepted where permitted by applicable law if:

  • The return request is made outside the applicable return period
  • The product has been used
  • The product has been damaged through customer misuse or improper handling
  • The product has been modified or altered
  • Significant components or accessories are missing due to customer handling
  • There is no reasonable proof of purchase
  • The product was damaged after delivery for reasons unrelated to us

Nothing in this policy is intended to limit mandatory consumer rights under applicable law.

6. Return Shipping Costs

For returns caused by a change of mind or other reasons not attributable to us, the customer may be responsible for return shipping costs.

If the return is caused by a defective, damaged, or incorrectly supplied product, we will review the circumstances and determine the appropriate shipping arrangement.

Customers should contact us before returning an item.

7. Refund Process

After an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Once we initiate the refund, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

We cannot control processing times imposed by third-party financial institutions or payment providers.

8. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring the product to be returned.

The amount of any partial refund will depend on the circumstances of the case and will be communicated to the customer before the refund is processed.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, the customer may request a return according to this Return & Refund Policy.

10. Returned or Undeliverable Packages

If an order is returned to us by the shipping carrier because the address provided by the customer was incorrect, incomplete, or undeliverable, please contact us.

Depending on the circumstances, we may offer a refund or reshipment.

Where permitted by applicable law, shipping or return costs resulting from incorrect information provided by the customer may be deducted from any refund.

11. Refunds and PayPal

If your order was paid through PayPal, an approved refund will generally be issued through the applicable payment method used for the original transaction.

We will not ask customers to provide their PayPal password or other account credentials to process a refund.

12. Contact Us

For return, refund, or cancellation requests, please contact:

EDWARD JAMIN LIMITED
Email: kefu@neatifyhome.com
Address:
RM 5B 12/F TUNG LEE IND BLDG
9 LAI YIP ST KWUN TONG
HONG KONG

Please include your order number and a clear description of your request.